Terms & Conditions

Once your order has been placed it is considered to be a confirmed contract between you and Greedy Paws. Your order constitutes an offer to us to buy a product. After placing an order, you will receive an email from us confirming your purchase.

Allergies

We will notify you of any product containing nuts. However, since our kitchens do handle nuts we cannot guarantee that traces of nuts will not be found in our products and therefore we do not accept any liability for any damage to health or any distress caused to you or your dog by the consumption of such products. All ingredients are listed on the product specific page. If you or your dog is allergic to any of the ingredients, please let us know. We do not accept any liability for any damage to health or any distress caused to you or your dog resulting from the consumption of any of our products.

Cancellation and Returns Policy

Due to the nature of the products the customer has 24 hours from the day they receive the goods (the conclusion of the contract) to request a refund (cancel the contract). This cancellation request must be sent via email to woof@greedypaws.com. In the unlikely event you receive a damaged item, or we have sent you the wrong item in error please contact us within 24 hours of receiving the item. Exemptions to the right to cancel include products made to the customers own specifications such as personalised cakes.

Product Recall

We are required by law to have our products tested for both Salmonella and Enterobacteriaceae. In the event of presence of any of the above, our products will be recalled. This will be announced on our website as well as social media.

We have the right to withdraw any product from our website for any reason without notice to you and you agree that we will not be responsible for any loss, damage or cost as a result of such unavailability.

We shall not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you as a result of any down-time which may occur on this website.

In case of a dispute, please follow the following guidelines www.ec.europa.eu/consumers/odr/main/index.cfm

 

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us on

All pricing information is correct at the time of purchasing. We reserve the right to change prices and alter or remove any special offers. If prices change after you have competed you purchase but not received the items, we will not honour the new prices.

All products and delivery charges are not subject to UK VAT.

The statutory time limit of 30 days is provided to complete an order contract, unless both parties agree to a different time period.

You are welcome to contact us prior to ordering to check for availability, however, if any products are out of stock at the time of purchase, we will inform the customer and refund the cost of the item if the customer is not happy to wait for the product available dispatch date.

 All information on this website is for general information purposes only.

Information on this website might be updated without prior notice.

 

Business Information:

Greedy Paws

Trade Mark: UK00003423567

DEFRA: 06/216/8105 ABP/PTF

Local Trading standards: GB704 0280

For further information about Greedy Paws and our natural dog treats in Cheshire, please don’t hesitate to get in touch.

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